Please check if Motion Tracking function has been activated. Also, please note that the camera can only track mitions horizontally but not vertically .


①Enter the live stream page, click the rightmost functions button on the down side.
②Scroll down to find  ‘Motion Tracking’.


If the camera detects motions but not able to follow the movement horizontally, please go to the Detection settings.
①Click on ‘Enter Device’ to go to the live feed page.
②Click on ‘…’ the three dots on the top right corner of the live page to enter the settings.
③Scroll down to find ‘Detection’
④Please turn off the ‘Person Detection’ or ‘Human Detection’, then set the Sensiticity level to high.
⑤Walk by the camera from left to right to see if the camera will be able to follow your movement.


If the issue remians or if you still have questions, please contact customer support for further assistance.