FAQs
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Product Information
What should I do if the camera detects motion but not following them?
Please check if Motion Tracking function has been activated. Also, please note that the camera can only track mitions horizontally but not vertically .
①Enter the live stream page, click the rightmost functions button on the down side.
②Scroll down to find 'Motion Tracking'.
If the camera detects motions but not able to follow the movement horizontally, please go to the Detection settings.
①Click on 'Enter Device' to go to the live feed page.
②Click on '...' the three dots on the top right corner of the live page to enter the settings.
③Scroll down to find 'Detection'
④Please turn off the 'Person Detection' or 'Human Detection', then set the Sensiticity level to high.
⑤Walk by the camera from left to right to see if the camera will be able to follow your movement.
If the issue remians or if you still have questions, please contact customer support for further assistance.
How to View your Cameras on a Computer/Laptop?
We have a web link that you can open to view your cameras on your computer/laptop:
Link for North America regions: https://protect-us.ismartlife.me
Link for European regions: https://protect-eu.ismartlife.me
Copy the link to your computer/laptop browser to open it.
Then use the camera app to scan and log in, and you can watch real-time videos on your computer:
1. Open the APP homepage,
2. Click on "Me" in the bottom right corner,
3. Click on the scan icon in the upper right corner.
Can I connect my camera to two phones?
A camera can only support connecting to one cell phone account, if you want to use two cell phones to watch at the same time, we recommend that you log in with the same account and password in two phone or create different accounts to share the camera.
What SD card does the camera support? How much memory is required to record a day?
Our camera support 4 GB to 128 GB micro SD cards.
We recommend that you use a Micro SD card dedicated for cameras (the writing speed is greater than 20 MB/s). This Micro SD card has a higher writing speed, and the saved video will not be stuck or unclear.
It is recommended to use a brand SD card with good compatibility (such as SanDisk)
Order and Payments
Can you reset the password/email for my account?
If you want to change the app password/email, please kindly operate as below steps:
1). Click the "Me" which in the lower right corner in the app control interface;
2).Click on the "Settings" button in the upper right corner
3). Click the account and security
4).Click the change login password/email address
Then you can get the verification code to change it.
Please refer to the screenshot below.
How do I cancel my account?
If you want to cancel your account, please kindly operate as below steps:
1). Click the "Me" which in the lower right corner in the app control interface;
2).Click on the "Settings" button in the upper right corner
3). Click the account and security
4).Click the “Delete Account”
Please refer to the screenshot below.
What should I do if I don’t receive the verification code when I register my account?
Please check your spam for captcha codes or check if your inbox is full.
Then add an email whitelist to your mailbox: system.az@notice.2.ismartlife.me;
authenticate@mail-we.ismartfav.com.
If you still can't receive the verification code, please try a different e-mail address.