Shipping Policy

Shipping Policy

1. Company Information

  • Brand Name: EACHPAI

  • Registered Address: Room 1005, 10th Floor, Haojing Commercial Center, 2-16 Garden Street, Mong Kok, Kowloon, Hong Kong

  • Return/Exchange Address: RM 05 25/F, Wealth Commercial Centre, 42-56 Fa Kwong Wa Street, Mongkok, Kowloon, HK

  • Customer Service Email: support@hkeachpai.com

2. Shipping Fees
Free Shipping: Yes! All orders enjoy free standard shipping.

3. Delivery Time

  • Orders are typically delivered within 3-5 business days after dispatch.

  • No pre-sale items: All products are shipped immediately upon order confirmation.

4. Shipping Regions
We currently ship to the following countries:

  • United States

  • Canada

  • United Kingdom

  • Germany

5. Shipping Carriers
We partner with trusted logistics providers to ensure reliable delivery:

  • Amazon FBA

  • UPS

  • FedEx
    Note: The carrier is selected based on availability and destination.

6. Multiple Items in One Order
If your order contains multiple items, they may be shipped separately due to inventory location differences. You will not incur additional shipping charges.

7. Address Changes & Order Cancellations

  • Address Changes: Once an order is dispatched, the delivery address cannot be modified.

  • Order Cancellations:

    • Cancellations requested within 1 hour of placing the order are free of charge.

    • Cancellations requested after 1 hour will require the customer to cover return shipping fees if the order has already been processed.

  • Incorrect Addresses:

    • If a package is lost due to an address error provided by the customer, EACHPAI will not issue a refund or reship the item.

8. Incorrect or Damaged Items
If you receive an incorrect or damaged item:

  1. Contact us within 7 days of delivery via email: support@hkeachpai.com.

  2. Include the following in your email:

    • Order number

    • Photos of the incorrect/damaged item

    • A brief description of the issue

  3. Our team will respond within 24 hours to arrange a return or replacement.

    • We provide a prepaid return label for incorrect items.

    • Upon confirmation, we will either resend the correct product or issue a full refund (your choice).

Important Notes

  • Shipping times may vary slightly due to customs or carrier delays.

  • Customers are responsible for ensuring accurate delivery information at checkout.

For further assistance, contact us at support@hkeachpai.com.

Last Updated: 2025-04-26